Shipping

All items are made-to-order so it can take up to 14 days until we will send your order.

  • Free shipping in Finland with Posti

  • For international shipping, please contact us by email at hello@atelierlaleh.com or use our contact form to request an international order.

Returns & exchanges

We hope you enjoy our products. If you are not satisfied with your order, you have a right to return your order within 14 days from the day you have received it. Please contact us first by email at hello@atelierlaleh.com or use our contact form and provide a brief reason for your return, so we can give you the best service possible.

Any undamaged and unused items can be returned for refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Customized items or items made with special requests cannot be refunded.

If you want to exchange a product, you need to return the original product as instructed above and place a new order online.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We are not responsible for any lost or stolen merchandise incurred during return shipping. It is recommended to provide tracking information once available.

When the return is received and accepted, a refund will be made to the original payment method within 5-10 business days.

If you do not contact us within 14 days after receiving your order, we reserve the right not to accept returned items.

Not picking up order is not the same as return. According to the Consumer Protection Law of Finland, failure to pick up an order is not the same as returning an order. We will charge costs created by parcels not picked up due to customer reasons. The charge for unpicked-up parcels is 20 euros, which is retained from the purchase price to be returned. The charge consists of packaging, delivery and return costs. If you fail to pick up your order on time and want us to send the package to you again, we will charge you extra 20 euros.